UPDATED DECEMBER 2021
In line with the government's Covid 19 Response Autumn, Winter 2021, Norfolk Wildlife Trust continues to follow a phased and cautious approach to our visitor centre operation. As the guidance continues to progress we have been working hard to adapt to new procedures and safety measures, which has enabled our centres to remain open, albeit with some restrictions still in place. Our visitor centres will closely follow Government Covid guidance.
We continue to advise our visitors to follow the government's continued guidelines on minimising travel, so please stay local. Where it is possible and appropriate, we have worked one way systems into the centres and on the reserves and introduced some new passing spaces on boardwalks. Please enquire directly to the centres for further details.
In line with the government announcement of 30 November 2021, all visitors to the centres will be required to wear a face covering unless exempt, in accordance with the retail setting. This applies to all areas of the centre, including integrated café areas, where only seated visitors are not required to wear face coverings. All hides will be open in accordance with government Covid measures and we are requesting that in keeping with all other indoor settings that visitors wear a face covering.
At NWT Cley and Salthouse Marshes and NWT Holme Dunes we have re-introduced most of our internal seating in line with government measures for consuming refreshments and, as before, external seating and toilet facilities are available at all sites.
We have produced a comprehensive guide for our staff and site managers, along with a Covid risk assessment. Below you will find some insight into the preparations we have made to ensure safety, and to let you know of the measures we have put into place that you can expect on your visit. The full document is available on request.
We are truly grateful to our members and visitors for being patient with us during these continued unprecedented times and for following the North Norfolk Coast’s ‘enjoy, respect, protect’ plea. We will continue to review the situation in light of any Government updates.
Visitor services, social distancing and transactions at our tills
We will continue to deliver a warm, knowledgeable service that you expect at our visitor centres. It might be that some of the points of engagement take a little longer than normal and we ask you to bear with us while we all adapt to this new way of working.
We ask that payments are made by contactless card only (which have now been raised to £45 limit). We also ask that visitors try to only handle stock which they are intending to buy. Any unwanted stock that is touched and not purchased must be handed in to the reception desk.
Personal Protective Equipment (PPE): what we are providing
PPE and its safe and sensible usage during the Covid 19 outbreak is fundamental to our approach.
Staff at all centres have access to comprehensive PPE kits that include customer sanitising stations, disposable gloves, disinfectant spray, hand sanitisers, hazard tape, face masks, face visors and protective screens. We already have stringent hygiene rules in place as part of our food management system, but all staff have now been directed to increase hand sanitisation throughout the day to minimise the threat of infection.
At our other visitor centre nature reserves
- We have resumed charging for parking at NWT Holme Dunes and NWT Cley Marshes now that the visitor centres have reopened. We have not placed specific social distancing measures on parking but we request all visitors to remain mindful of social distancing measures when arriving or leaving from their vehicles. Our centres will be cleaned on an enhanced touch point cleaning regime throughout the day.
- Our visitor toilets will be open as usual with enhanced cleaning regimes and regular touch point cleaning through the day. All toilets will be run on a single person or where possible a single household entry.
- We have now resumed our usual comprehensive range of events activities at all sites. We continue to achieve this within the government guidelines but please keep up to date through our website of any possible changes to this. In the meantime, we will also continue with our very successful and popular range of digital events with NWT’s Nick Acheson in discussion with guest panellists. Please keep an eye on the website and on our social media channels for more information. For details of what events are running and for event procedures, please contact the visitor centres directly.
Hickling Broad and Marshes
The Hickling Broad car park is open as usual. At NWT Hickling Broad we continue to have a one way route system in place around the reserve which allows for some alternate routes to be taken. Some small single access points have been closed currently. The access to Stubb Mill through the reserve from the Whiteslea track is wide enough to accommodate a two way system but as always we request visitors to be mindful of safe social distancing. Normal reserve entry charges apply.
NWT Holme Dunes car park is open as usual along with reserve access (although access along the hides path is closed currently). All hides are open. The reserve entry point to the back of the dunes system will be open as normal. Normal reserve entry charges apply.
Cley and Salthouse Marshes
All NWT car parks at NWT Cley and Salthouse Marshes are open as usual. All hides are open as usual. There are no one way systems in place but we request that visitors remain mindful of social distancing guidelines. Normal reserve entry charges apply.
Ranworth Broad and Marshes
The NWT carpark will open alongside the visitor centre opening. There is a partial one way system in place and passing spaces along the board walk but we request that visitors remain mindful of social distancing guidelines. The reserve is free to enter.
The NWT carpark will open alongside the visitor centre. All hides are open as usual. There is no one way system in place but we request that visitors remain mindful of social distancing guidelines. Normal reserve entry charges apply.
We look forward to welcoming visitors to our centres and nature reserves.