Thank you so much for your support and patience during these difficult times. The stewardship of nature in Norfolk has become harder than ever during the pandemic. At the same time, it has been wonderful to hear so many of your stories of finding solace and delight in nature to relieve some of the hardship caused by lockdown.

As lockdown restrictions are easing, the countryside is gradually to become accessible again. We have been looking carefully at ways we can welcome visitors to our nature reserves, our visitor centres and our hides, keeping the protection of wildlife paramount and also the safety of our staff, volunteers, visitors and local communities.

Below we have provided answers to some frequently asked questions, which we hope gives the information you may need before visiting. If your question has not been answered do please get in touch.

Coronavirus news

2020-09-18 Events programme to be reduced Events programme to be reduced
Friday 18 September, 2020
We are reducing the number of events this autumn as a precautionary measure and to comply with Government guidelines....
2020-07-15 Coronavirus update: Norfolk Wi Coronavirus update: Norfolk Wildlife Trust opens Cley Marshes visitor centre
Wednesday 15 July, 2020
A ‘brew, a loo and a view’ as Norfolk Wildlife Trust reopens the visitor centre at its flagship nature re...
2020-07-12 Reopening Update Reopening Update
Sunday 12 July, 2020
18 August 2020 From Wednesday 19 August we are trialling reopening two of the hides at NWT Hickling Broad and Marshe...
2020-06-05 Check before you come to the N Check before you come to the Norfolk Coast
Friday 05 June, 2020
Organisations along the Norfolk Coast are working hard to make the area of outstanding natural beauty safe for visito...
2020-05-21 ‘Don’t come yet’ plea from Nor ‘Don’t come yet’ plea from Norfolk Coast
Thursday 21 May, 2020
Severe lack of open car parks, toilets and catering facilities puts visitors and residents in the area of outstanding...
2020-05-13 Coronavirus Update Coronavirus Update
Wednesday 13 May, 2020
Update Friday 19 June and Friday 26 JuneThe beach car park at Cley Marshes is now open. The visitor centre, toilets a...

Answers to frequently asked questions

Current access restrictions at our visitor centres 

Currently only the visitor centres at NWT Cley and Salthouse Marshes, NWT Holme Dunes, and NWT Hickling Broad and Marshes are open to visitors. All visitor centres have limited indoor capacity and offer a reduced, takeaway café menu. Each centre has installed signage throughout to help visitors to navigate the new procedures and comply with the social distancing guidelines.  For example you may notice separate entrances and exits to our visitor centres, and we are asking that visitors wait outside the building until it is their turn to enter, and please use the touch free hand sanitiser provided.  

There are a number of special measures in place on some of our nature reserves to ensure the safety of our visitors, staff, and volunteers. We are not currently offering guided walks, although we hope these will recommence in the autumn, but visitors are welcome to explore the reserves using the designated pathways.   

 

Parking at NWT Holme Dunes 

The sheer volume of people on the coast has resulted in an uncharacteristically busy season for our coastal nature reserves. At Holme Dunes the NWT car park is proving extremely popular and at times reaches capacity.  In order to keep traffic manageable and safe for everyone, we currently operate a one car in/one car out policy once the car park is full.  

We are trying to manage the high visitor numbers as effectively as possible and are continuing to assess our ways of working at Holme. We are therefore reviewing staffing levels and social distancing/car parking spaces to help manage pressure on the site and in turn, your experience when visiting.   

We cannot currently enable a pre-bookable approach or members-only car parking given the logistical challenges of the infrastructure and vehicle access to the site. We strive for all our nature reserves to be accessible. Although we are aware that the majority of our users at Holme are members, we endeavour to keep it as inclusive as possible, making it available to some of those who may be visiting a nature reserve for the very first time. Nevertheless, we are keen to improve access for members and this is now being reviewed. 

 

The closure and re-opening of hides 

The health and safety of our staff, volunteers and visitors is paramount. Following on from the phased trial reopening of some hides at Hickling Broad we are now looking to introduce a phased reopening of some hides at other locations including at Cley Marshes and Holme Dunes. Please contact the visitor centres for further details.

Similarly to car parks, we are unable to introduce a pre-bookable or members-only approach to the hides. As with all our facilities, we strive to ensure that everyone has equal access to nature, and that may include beginner wildlife watchers, learners, or first-time visitors.  

We are grateful for your patience and understanding as we establish new ways of using the hides during this time.