Privacy policy

Thank you for visiting our Privacy Policy page. This Policy is currently being edited to ensure full compliance with the new General Data Protection Regulation (GDPR) which takes effect from 25 May 2018. Please check back here to view our full Privacy Policy which will be available before 25 May, or contact us at if you have any specific queries.


This privacy policy sets out how Norfolk Wildlife Trust (hereafter referred to as “us”, “we” or “NWT”) uses and protects any information that you give us when you use this website.

Norfolk Wildlife Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should regularly check this page to ensure that you are happy with any changes we have made. This policy is effective from 1/10/08.

What we collect

When you visit our website we will record and process basic data such as:
  • IP (Internet Protocol) address
  • Browser and Operating system
  • Date and time of your visit
  • The pages you request
  • Your previous web site (referrer) if you followed a link to the our site
This anonymous information helps us to determine how many individuals use our website, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information does not tell us anything about who you are or where you live, it simply allows us to monitor and improve our online service.

NWT Online Shop

When you register with NWT online shop, we will ask you to input and will collect and process personal information from you such as your name, email address, telephone number, home address, products selected, credit / debit card information and a password (“Personal Data”).

We will only process your Personal Data in order to:
  • Process any product orders you place, amend or cancel
  • Enhance the layout and efficiency of online shop
  • Administer the online store

Card payment security

Security is probably one of the most significant concerns for both you, the client, and ourselves during an online transaction.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the client and firm can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from our web site to Worldpay are encapsulated using their own encrypted and digitally-signed protocol.

Data Storage

We do not store any credit card data; this is securely held by Worldpay.
What we do with the information we gather
We require your Personal Data to complete your order.


We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. If you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information

When you submit information to the NWT website, you are giving the information to us alone.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, although we might send you information on behalf of a third party, where their objectives are compatible with ours.

If you are a member, we will send you information regarding our campaigns and appeals from time to time, unless you opt-out. If you wish to opt out of these additional mailings, your status can be amended at any time. You can contact us:
  • by phone on 01603 625540
  • by fax on 01603 598300
  • by letter to NWT, Bewick House, 22 Thorpe Road, Norwich, NR1 1RY
  • or email us
Please mark any correspondence as Data-protection Opt-out.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact us using one of the methods above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.