Making a complaint

Norfolk Wildlife Trust wants to exceed your expectation in everything we do. However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, in order to deal with the situation as quickly as possible and put measures in place to stop it happening again.

We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.

 

Confidentiality

All complaint information will be handled sensitively, in line with relevant data protection requirements.

 

Responsibility

Overall responsibility for this policy and its implementation lies with our Chief Executive and Board of Trustees.

 

The Regulator: Information Commissioner’s Office

For further assistance with complaints regarding your data, please contact the Information Commissioner’s Office, whose remit covers the UK.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Telephone: 0303 123 1113
Email: casework@ico.org.uk

For further information, please see our Complaints Policy

   Download the complaints policy Download   

We want to hear from you

We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.
We want to take good care of your information!
We will keep your details secure at all times. We will use your details to process and respond to your enquiry / submission of information. We never sell or share your details with any other third party for their own use.
This is our summarised privacy notice. For our full privacy policy please visit our website at: www.norfolkwildlifetrust.org.uk/privacy or contact us for a postal copy.
 
Thank you